Customer Service Representative
Location: South Portland, ME
Pay: $15.00 /Hour
Name: Leslie Reitz
Kelly Services has multiple Customer Care Representative opportunities in South Portland, ME. working with our client, the nation's top insurance provider.
These are long term contract positions that have potential for full time placement.
The ideal candidate will have a minimum of 1-year high volume inbound Call Center experience.
The pay rate is $15/hr.
Work hours: Must be available to work between the hours of : 8:00 am - 6:00 pm
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Proficient in all basic customer service areas, performs some but not all types of moderately complex functions.
MAJOR JOB DUTIES AND RESPONSIBILITIES:
Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis. May require deviation from standard practices and procedures with the assistance of a computerized system. Requires general knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.
Additional Duties: Build and confirm the marketing lists, update provider information.-heavy phone and computer data entry.
Requires a High school diploma or equivalent GED ; 6-24 months experience in automated customer service environment, preferably in healthcare or insurance sector or any combination of education and experience, which would provide an equivalent background.
Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. You may contact Recruiter:Leslie Reitz at [Click Here to Email Your Resumé] for additional information.
At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.