Service Phone Agent (BDC) / Nalley BMW
Location: Decatur, GA
Call Center Representative
Nalley BMW, a subsidiary of Asbury Automotive Group, which is one of the largest automotive retailers in the country with over 85 stores and over 31 brands, is currently looking for a Service Call Center Representative! Hours for this position are Mon-Fri 10am-7pm, rotate Saturdays 8am-5pm (hours are subject to change)
With our rich history of success and growth, we are looking to expand our workforce and are currently looking for driven, excited, dedicated individuals that are excited at the opportunity to join a winning team, and continue to drive home the culture of success that has been built.
Responsibilities and Qualifications:
- Contacting and communicating with customers to identify automotive service needs
- Answer a high volume amount of inbound calls
- Set service appointments for customers and set up with a service advisor, averaging 500 appointments per week
- Contact customers to confirm appointments
- Give service pricing information when requested
- Provide information on service incentives
- Must make outbound calls
- Great Customer Service Skills & Motivation to be Successful Required!
- Be Able to Create and Maintain Customer Relationships
- Strong Computer & Phone Skills (ADP, Outlook, Excel)
- Prior Sales, Call Center, or BDC Experience is a plus!
- Great Communication Skills
- Able to multi-task
- Bi-lingual is always a plus!
- Team Player
If you have experience in the following apply now! Sales Person, Sales Consultant, Sales, Customer Service, Retail, Accounts Executive, Brand Representative, Inside Sales, Outside Sales, Marketing Sales, Sales Representative, Auto Sales, Call Center, Car Sales, Sales Management, Auto Business, Commissioned Sales, Account Sales,Telemarketing, Receptionist, Phone Sales, Cold Calls, E-Commerce, E-Leads, E-Sales, Internet Marketing, Internet Sales.
- Medical, Dental and Vision Insurance Available
- 401K Retirement
- Flexible Medical Spending Accounts
- Supplemental Life Insurance
- Short Term and Long Term Disability Packages
- Paid Vacation Time Off after 60 Days!
- Paid Training
- Promotions from Within! Excellent Advancement Opportunities
- Employee discounted purchases for you and your family