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Customer Service Representative II

Company: N/A

Location: Richfield, MN

Pay: N/A

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Job Description

Title: Customer Service Representative II, 3 open positions

Work Location: Richfield, MN

***Local candidates only

Days to interview: 4/21, 4/24, 4/25 (manager’s calendars are fairly open, will accommodate candidate’s schedules as needed)

Tell me about your department:

A new department that we are creating within the services department. Walking customers through exchanges through service plans/geek squad protection plans.

What would a normal day for this position look like??

Call center environment. Making calls most of the day. 3 different levels of work: Researching, calling clients and following up with clients, and being available for calls. Very high volume and we will be very busy.

The team has frequent fun activities (potluck, performance incentives, etc.) to help maintain engagement and team camaraderie throughout the week.

Day to day primary tasks may include: generating confirmation numbers, reviewing purchase history, calling customers to walk them through the GSP fulfillment guidelines, answering consumer questions in regards to GSP terms and conditions, deescalating challenging situations, and transacting the exchange through Order Management System (OMS) and Point Of Sale (POS).

Strict attendance policy—contractors are expected to be on time and prepared to work their full shift everyday (unless they have approval from HM for planned absences). This role is an important part of making this team and the business successful.

Work shifts: 10:30 – 7 PM or 7:30 AM – 4 PM CST (Business needs will dictate what shift candidate will be on)

Required Experience

What are the soft skills that you feel candidates must-have in order to be successful in this role?

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [Click Here to Email Your Resumé] or 844-463-6178.

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