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Customer Service Specialist I

Company: N/A

Location: Portland, ME

Pay: N/A

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Job Description

Description
 
We are a forward-thinking Fortune 500 company and the marketplace leader in disability-based products and return to work services.  We are a company of people serving people.  At Unum, our employees truly make a difference, in the lives of our customers, our local communities and in the success of our company.
 
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This is the entry level position of a two level career path.  The incumbent is responsible for providing critical and accurate information on benefits, claims and/or policy administration.  All work is carefully performed according to established protocols/procedures.  As the first point of contact and a direct representation of the Unum/Colonial brand, this position is responsible for the execution of exceptional customer satisfaction by acting in the best interest of the customer; ensuring information is accurate, applying empathy to those situations that require special care and concern.  Customer issue resolution is a priority - issues should be resolved on the first call whenever possible.   
This position requires the use of multiple system applications and administrative processes.  While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners.
 
Principal Duties and Responsibilities


Job Requirements

 
Unum offers world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas. 
 
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.