Location: Plano, TX
Name: GDH Consulting
Desktop Support/ Service Desk - Plano, TX
Role Responsibilities - Part of the Service Desk & Depot team in support of Ambulatory service lines across the United States working in a fast paced environment
- Diagnose and troubleshoot issues, provide technical guidance in activities associated with the identification, prioritization, and resolution of hardware, printer, network connectivity, Citrix, and clinical application issues reported via telephone
- Configure, migrate, and install desktops.
- Partnering with third-party vendors and technicians to obtain results to complex technical issues
- Work closely with clinical application subject matter experts to resolve end user issues
- Hardware warranty and support partner with technicians and third party vendors to obtain results to complex technical issues
- Helps other deliver results within defined timelines
- Perform quality audits and associated reporting
- Participate with leaders to determine focus areas for team's technical improvement
- Coaches/mentors less experienced agents
Interested candidates please send resume in Word format to [Click Here to Email Your Resumé] Please reference job code
when responding to this ad.