Service Desk Agent
Location: The Woodlands, TX/Houston Texas Area, TX
Name: Brittney Johnson
A health care client of TEKsystems, located in North Houston, has an immediate need for 2 Service Desk Agents to join their team on a temporary basis. The company is currently at the beginning stages of an 0365 implementation, and need these resources to help with the back log of tickets and/or the influx of tickets that will coincide with the implementation.This will initially be a 3 -6 month contract position, and they are looking to interview and hire next week.
This resource will be diagnosing and resolving Level 1/Level2 service desk issues via phone, email, and the self-service ticketing system. some of those might include: Password resets in Active Directory and other company specific applications., Windows, Microsoft Office, Citrix, network connectivity etc. Additionally, this person will be Responsible for screening, referring and diagnosing internal or external inquiries and work requests as they relate to maintenance of personal computers and related systems. May assist in performing minor troubleshooting in the identification of applicable problems relating to PCs, applications software and basic information systems communications.
The Ideal resource will have 3-5 + years of IT Service Desk experience. This will be 90-100% phone support position, so ideal candidates should have experience in a similar environment and be ok with performing phone support duties on a daily basis. This person needs to be more mid-Sr. level in terms of technical skills/experience versus entry/junior level so that they can hit the ground running and start making an impact quickly. On average, agents are completing anywhere from 40-60 tickets a day. Personality and soft skills are very important for this position- must have passion for customer Service and friendly/outgoing personality and phone presence. Certifications are a plus.
- Intermediate to advanced Help Desk/ Service Desk troubleshooting skills for IT hardware, software and/or proprietary applications in an enterprise environment
- Experience working with a ticketing system.
- Remote Tool experience
- Citrix troubleshooting skills/experience
-Active Directory Troubleshooting skills/experience
-Outlook troubleshooting skills/experience
-Ability to multi-task and work in a fast paced environment, while also maintaining the highest standards of customer service
- 0365 troubleshooting experience/knowledge, plus
- Health care/clinical/oncology industry experience a plus
This is a great opportunity for someone to get back to work quickly with a great company, as well as gain health care industry customer support experience.
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.