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Bilingual Customer Relations Representative

Company: N/A

Location: Tempe, AZ

Pay: $13.00 - $15.00 /Hour

Contact Information

Name: Natalie Salazar
Phone: 6025671946
Fax: n/a
Apply Online

Job Description

Take inbound calls from members to answer basic questions and/or transfer them to the appropriate party
- Verifying eligibility and benefits, relaying claim status, instructing customers on appropriate procedures, and assisting members with locating providers
- Understand and explain member eligibility and benefits to customers, addressing concerns when necessary
- Perform claim status checks
Assist members with locating local providers
- Instruct providers in proper procedures for filing
- Ensure that all calls beyond the scope of the unit are escalated efficiently for more intensive research


Shift: Must be available 6am-9pm M-F

Location: Tempe, AZ

Pay $13-$15/hr

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements