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Customer Service Associate

Company: N/A

Location: Chicago, IL

Pay: N/A

Contact Information


Name: Bill Cross
Phone: 7738896242
Fax: 7738892129
Apply Online

Job Description





Title:      Customer Service Associate


 Reports to:    Sales Manager


 

Family-owned contract manufacturing firm specializing in impact extruded aluminum parts seeks organized, detail-oriented multi-tasker for our available Customer Service Associate position. Our company operates from a 100,000 square foot production facility on the west side of the Chicago near Oak Park. Ideal candidates for this role should have some customer service or sales background and a willingness to work in an industrial office environment. No travel required.




Job Responsibilities Include:






  • Act as primary point-of-contact for all incoming customer service calls





  • Perform all pertinent order entry and contract review functions





  • Attend daily production meetings detailing work-in-process, quality issues, anticipated shipment delays, tooling issues, etc.





  • Provide customers with proactive feedback and order status updates





  • Coordinate shipment and tracking of requested product samples and sales literature





  • Work with Sales Manager to prepare and issue timely quotations for new projects





  • Assist the Sales Manager in the submission of requested supplier data sheets and surveys, sales status reports and customer forecasts












Job Requirements

Additional Requirements Include: